General Questions
What is TelyRx and how does it work?
TelyRx is a digital platform that connects patients with licensed healthcare
providers via telehealth to prescribe medications. TelyRx’s pharmacy delivers
prescription medications directly to your doorstep. Note: TelyRx only offers
prescription medications and does not carry over-the-counter (OTC) products.
How does the online ordering process work?
Ordering from TelyRx is quick and simple. Search for medications by name or
condition, select your desired medication with the correct dosage and quantity,
and complete a brief health intake. This information is reviewed by a licensed
provider who, if appropriate, issues a prescription. Your order is then processed
and shipped directly to your address.
Is it safe to order medications online?
Yes. TelyRx complies with all safety and regulatory standards. Prescriptions are
issued by licensed providers, and all medications are sourced from reputable
manufacturers and distributors. TelyRx only dispenses non-controlled substances
and utilizes encrypted systems to protect your data and privacy.
Is my information safe?
Your privacy is a top priority. TelyRx adheres to strict privacy policies and
employs advanced security measures. Protected Health Information (PHI) is
encrypted end-to-end and stored securely by our Electronic Medical Record
(EMR) provider. We are fully HIPAA compliant and use industry-standard TLS 1.2
encryption to protect sensitive data.
How long does it take to receive my order?
Delivery times depend on the shipping method chosen. Next-day delivery is
available in most areas, and estimated delivery times are provided at checkout.
How do I get prescribed a medication if my doctor is not in the TelyRx system?
TelyRx offers telehealth consultations, allowing licensed providers to review your
health intake and prescribe medications if deemed appropriate. Your doctor does
not need to be in the TelyRx system for you to use our services.
What does asynchronous care mean?
Asynchronous telehealth allows you to complete an intake questionnaire at your
convenience. A licensed provider reviews your information and responds with a
treatment plan, enabling flexible and timely care without a live interaction.
How do I contact TelyRx?
You can reach us at 813-336-6619 or toll-free at 800-878-1660. Alternatively,
email us at hello@telyrx.com.
Where does TelyRx get its medications?
TelyRx works with leading manufacturers and licensed distributors in the United
States to ensure the highest quality and safety standards
Does TelyRx accept health insurance?
No. TelyRx processes all prescriptions without health insurance, ensuring a
seamless experience with faster delivery and enhanced privacy.
Can I speak with a pharmacist about my medication?
Yes. Licensed pharmacists are available for consultation after you receive your
medication. Contact details are included in your shipment.
Does TelyRx offer 24/7 assistance?
While you can contact TelyRx 24/7, calls after business hours may be returned
the next business day.
How will I receive my medication?
Medications are shipped directly to the address provided during checkout.
Packaging is discreet and ensures privacy
What happens if the provider has additional questions?
If the prescribing provider requires more information, you will be contacted for clarification before the prescription is issued.
Who writes the prescriptions?
All prescriptions are written by licensed and experienced healthcare
professionals, including physicians and nurse practitioners